Satfiel are proud to serve our partners with several services, among them Consulting, Diagnosis & Repair, Logistics and Refurbishment & Conversion. We work daily with the intention to keep learning and develop, and so, our partners satisfaction will be ensured.

componentes

Components

  • Procurement of specific components.
  • Studies on components compatibility.
estudos

Tests / Studies

  • Quality tests on equipment at the import process.
  • Diagnosis of epidemic problems and implementation of correction processes.
  • Studies and implementation of technical assistance processes.
peças e acessórios

Diagnosis

  • Fault diagnosis.
  • Preparation of technical reports.
  • Resident support (at customer premises).
  • Remote support (phone, e-mail, web).

Software configuration

  • Data backup.
  • Installation of operating systems.
  • Configuration of security software.
  • Resolution of software conflicts.
peças e acessórios

Repair at module level

  • Electronic and electromechanics.
  • On-site/In-home services.
  • Centralized repair (Nationwide coverage).
  • Level 1 and level 2 interventions.
peças e acessórios

Repair at component level

  • Electronics and electromechanics.
  • Serviços em oficina.
  • Centralized repair (Nationwide coverage).
  • Level 3 interventions (SMD, BGA).
  • Electrostatic protected area (EPA).

Equipment collect / Returns

  • Pick-Up & Return.
  • Swap logistics.
  • Centralized repair service.

Operational Management

  • DOA process control.
  • RMA process management.
  • Administrative control of credits.
  • Reverse logistics.

For more than 20 years, duzens of manufacturers and industry players trust us their after sales services, within and without warranty.

Query us if your’re interested in a complete after sales service for your brand or business.

 
Ariston
Atlantic
Chaffoteaux
Fleck
Haier
Hisense
Insuatherm
KWC
Propulsion
Schell
Technibel
Tesy
Thermor
Wesen
Ygnis
 
 
aki
Allianz
auchan
Domestic&General
Edp
Euronics
Leroy Merlin
Mapfre
Maxmat
Media Markt
Radio Popular
Worten
 
 
Beats
Becken
Denver
Grundig
Hayward
Kunft
Manta
Maytronics
Mitsai
Pool Technologie
Produtos QP
Sony
 
 
AEG
Amica
Apelson
Bauknecht
Becken
Beko
Blomberg
Bosch
Candy
cata
Di4
edesa
Electrolux
Hisense
Hoover
Hotpoint
Ignis
Indesit
Kunft
Nodor
Panasonic
Svan
Whirlpool
Zanussi
 
 
AEG
Aerobed
Ariete
Becken
Braun
Campingaz
Coleman
Daga
DeLonghi
Electrolux
Flama
Hoover
Hotpoint
Kenwood
Kitchenaid
Krups
Kunft
Manta
Moulinex
Nilfisk Advance
Oral-b
Polti
Rowenta
Sevylor
Siemens
Taurus
Tefal
Ufesa
Wmf
 

Refurbishment

  • Customized refurbishment operations in large batches of equipment for special sales and after sales channels.
  • Refurbishment to A, B and C grades.
  • Service available for a wide range of equipments.

Conversion

  • Conversion of equipments to work on electrical or electromechanical environments different than the originally designed ones.
assistência técnica