Chat with us, powered by LiveChat
assistência técnica

Satfiel are proud to serve our partners with several services, among them Consulting, Diagnosis & Repair, Logistics and Refurbishment & Conversion. We work daily with the intention to keep learning and develop, and so, our partners satisfaction will be ensured.

componentes

Components

  • Procurement of specific components.
  • Studies on components compatibility.
estudos

Tests / Studies

  • Quality tests on equipment at the import process.
  • Diagnosis of epidemic problems and implementation of correction processes.
  • Studies and implementation of technical assistance processes.
peças e acessórios

Diagnosis

  • Fault diagnosis.
  • Preparation of technical reports.
  • Resident support (at customer premises).
  • Remote support (phone, e-mail, web).

Software configuration

  • Data backup.
  • Installation of operating systems.
  • Configuration of security software.
  • Resolution of software conflicts.
peças e acessórios

Repair at module level

  • Electronic and electromechanics.
  • On-site/In-home services.
  • Centralized repair (Nationwide coverage).
  • Level 1 and level 2 interventions.
peças e acessórios

Repair at component level

  • Electronics and electromechanics.
  • Workshop services.
  • Centralized repair (Nationwide coverage).
  • Level 3 interventions (SMD, BGA).
  • Electrostatic protected area (EPA).

Equipment collect / Returns

  • Pick-Up & Return.
  • Swap logistics.
  • Centralized repair service.

Operational Management

  • DOA process control.
  • RMA process management.
  • Administrative control of credits.
  • Reverse logistics.

For more than 20 years, duzens of manufacturers and industry players trust us their after sales services, within and without warranty.

Query us if your’re interested in a complete after sales service for your brand or business.

 
Acurus
AEG
Allianz
Apart
Aragon
Arcam
Ariete
Audio Pro
Audio Pro Business
Bauknecht
Beats
Becken
Beko
BlackandDecker
Bosch
Braun
CYP
DeLonghi
Denver
Domestic&General
Edp
Electrolux
Endesa
Euronics
Fidelidade
Flama
Grundig
Harmankardon
Hisense
Hotpoint
Ignis
Indesit
Jamo
Jarre
JBL
Kenwood
Kitchenaid
Klipsch
Krups
Kunft
Küppersbusch
Mitsai
Moulinex
Neumann
Polti
Rowenta
Sennheiser
Siemens
SMEG
Sonos
Sony
Taurus
TCL
Tefal
Ufesa
Whirlpool
Wmf
Worten
Wpro
Zanussi
 

Refurbishment

  • Customized refurbishment operations in large batches of equipment for special sales and after sales channels.
  • Refurbishment to A, B and C grades.
  • Service available for a wide range of equipments.

Conversion

  • Conversion of equipments to work on electrical or electromechanical environments different than the originally designed ones.
assistência técnica