Satfiel are proud to serve our partners with several services, among them Consulting, Diagnosis & Repair, Logistics and Refurbishment & Conversion. We work daily with the intention to keep learning and develop, and so, our partners satisfaction will be ensured.
Components
- Procurement of specific components.
- Studies on components compatibility.
Tests / Studies
- Quality tests on equipment at the import process.
- Diagnosis of epidemic problems and implementation of correction processes.
- Studies and implementation of technical assistance processes.
Diagnosis
- Fault diagnosis.
- Preparation of technical reports.
- Resident support (at customer premises).
- Remote support (phone, e-mail, web).
Software configuration
- Data backup.
- Installation of operating systems.
- Configuration of security software.
- Resolution of software conflicts.
Repair at module level
- Electronic and electromechanics.
- On-site/In-home services.
- Centralized repair (Nationwide coverage).
- Level 1 and level 2 interventions.
Repair at component level
- Electronics and electromechanics.
- Workshop services.
- Centralized repair (Nationwide coverage).
- Level 3 interventions (SMD, BGA).
- Electrostatic protected area (EPA).
Equipment collect / Returns
- Pick-Up & Return.
- Swap logistics.
- Centralized repair service.
Operational Management
- DOA process control.
- RMA process management.
- Administrative control of credits.
- Reverse logistics.
For more than 20 years, duzens of manufacturers and industry players trust us their after sales services, within and without warranty.
Query us if your’re interested in a complete after sales service for your brand or business.
Refurbishment
- Customized refurbishment operations in large batches of equipment for special sales and after sales channels.
- Refurbishment to A, B and C grades.
- Service available for a wide range of equipments.
Conversion
- Conversion of equipments to work on electrical or electromechanical environments different than the originally designed ones.
