Diagnosis

• Fault diagnosis.

• Preparation of technical reports.

• Resident support (at customer premises).

• Remote support (phone, e-mail, web).

Software configuration

• Data backup.

• Installation of operating systems.

• Configuration of security software.

• Resolution of software conflicts.

Repair at module level

• Electronic and electromechanics.

• On-site/In-home services.

• Centralized repair (Nationwide coverage).

• Level 1 and level 2 interventions.

Repair at component level

• Electronics and electromechanics.

• Off-site services.

• Centralized repair (Nationwide coverage).

• Level 3 interventions (SMD, BGA).

• Electrostatic protected area (EPA).